Monitor Outcomes

When an ED runs over 100% capacity it means more patients than physical beds — people end up in hallways, ambulances get turned away, and staff run flat out. Each card below shows what we did during a surge and, in plain terms, how much breathing room it gave the team.

Live

Surge Event: ED #2 Capacity Breach · ED #2 — Metro General · Mar 4, 2026 · we stepped in at 14:00

ED capacity

92%

Down from 120% at the peak

Longest wait to see a provider

56 min

Down from about 101 min before we stepped in

Cost avoided per hour

$171

Care delivered in the right setting instead of the ED

Room freed up

~6 beds

Equivalent space opened for incoming patients (4 moves)

Capacity evolution

Mar 4, 2026 · ED #2 — Metro General · click a metric to switch axis

Pre-intervention Post-interventionScroll ↔ to explore

Interventions applied

Actioned at 14:00 · 4 actions taken

~6 beds

Room freed up

45 min

Off the wait

$171/hr

Cost avoided

Virtual First Routing

Low-acuity → Telehealth

3 UC Staff Redirected

ED #2 → Urgent Care West

5 Telehealth Slots

Same-day virtual visits

On-call PA Activated

Workforce surge response

We stayed ahead of it — no hallway care, no diversions

Surge Event: ED #2 Capacity Breach · ED #2 — Metro General · Mar 4, 2026

Beds worth freed

45 min

Wait shortened

$171

Cost avoided/hr

120% → 92%

Peak → after